How Urbest Transformed the Management of the Lycée LaSalle Pantin

Annual reviews with users are much more than formalities—they’re special opportunities to learn, improve, and better understand their needs. Today, dive into the engaging conversation shared by Théo from the Urbest team with Williams F., the Director of Services at Lycée LaSalle Pantin.

The moment I stepped into his office, I was greeted by an overflowing and contagious energy. Williams isn’t just a director—he’s a passionate change-maker. A meeting that promised to be inspiring…

A School Always in Motion

Welcome to LaSalle Pantin, a 9000 m² campus spread over five buildings, hosting more than 1,200 students, 70 teachers, and a technical and administrative team. Behind the scenes is a young, dynamic crew made up of 3 IT specialists, 2 apprentices, 2 external infrastructure service providers, and a maintenance and cleaning team. All of this is coordinated with the help of numerous recurring and innovative contractors: masons, plumbers, electricians, IT professionals…

Williams explains it clearly: “On top of having a young, dynamic team, we also work with clever, innovative, and competent contractors. All we were missing was a tool to structure and manage it all.”

Before Urbest: A Somewhat Chaotic Organization

Early in the interview, Williams shared that before adopting Urbest, everything was done the old-fashioned way: emails, messages, calls, hallway discussions, scattered notes… and above all, a huge mental burden for him and his team.

“Before Urbest, it was a bit of chaos in terms of organization. We were receiving requests from all directions, losing tons of time trying to track everything, and operating with no real visibility.”

He continued:

“We felt like we were always in emergency mode, never really controlling the situation. We had to remember everything, constantly. It was a real daily headache.”

The result? A fragile organizational system, many forgotten tasks, and ongoing stress within the team.

The Urbest Trigger

In search of a solution, Williams and his team explored several options: Excel spreadsheets, Apple reminders, Outlook/Google calendars, Freshdesk…

“Honestly, none of them were suitable for our needs. Too rigid, too complicated, too time-consuming, or just impractical for our daily operations.”

Then they discovered Urbest:

• An intuitive tool, usable on both PC and mobile.
• Clear, structured tracking of requests.
• The ability to add photos and comments.

“As soon as we started using Urbest, we immediately understood that it was exactly what we needed.”

Smooth and Quick Implementation

Tested between June and July 2024, and fully adopted by September 2024—the rollout was fast and seamless.

“Honestly, everything happened so quickly and simply. My teams and I immediately embraced the solution.”

And that’s how Urbest became a central part of LaSalle Pantin’s organization and planning.

Urbest’s Daily Impact: A Tool That Transformed LaSalle Pantin’s Organization

Today, Williams efficiently centralizes and distributes all requests to his teams. On PC, he schedules interventions and configures the system. On mobile, teams create requests instantly and take action in the field.

Favorite features include:

• The dashboard for tracking, tracing, and creating all requests.
• Performance indicators to better understand what has been done and what remains.
• The fully integrated system—every feature fits and works together.

To spice things up, they even introduced a friendly internal competition:

“Who will resolve the most requests in Urbest by the end of the month?”
That’s how the “Urbest Prize” was born 🏆

Immediate, Tangible Impact

After 8 to 10 months of use, Williams is clear: the results are undeniable.

• A huge time savings (“We know immediately who should do what.”)
• Better traceability (“Everything is centralized, nothing is lost.”)
• Improved organization and responsiveness (“No more unnecessary back-and-forth, everything is structured.”)
• Smoother communication (“No more forgetfulness, no more stress!”)

“The integration of Urbest quickly bore fruit, with noticeable improvements in just a few weeks of use. We saw significant progress in time saved, traceability, optimized organization, increased responsiveness, and smoother communication.”

Looking Even Further with Urbest!

Williams has already shared future improvement ideas:

• Equipment tracking via QR codes.
• Implementation of retro-planning checklists for maintenance and IT.
• Making Urbest available for teachers’ requests.
• Creating a PDF handover report for investment works.

Verdict: Urbest — a Real “Game Changer”!

At the end of the interview, I asked Williams what advice he would give to his peers.

He replied:

“The app is excellent, inexpensive, and really well-designed. I recommend Urbest 100%!”
“If Urbest is looking for ambassadors, we’re ready!”

His conclusion?

“What’s great about you is that it feels like there are no limits for the future. It really makes us want to continue with you.”

“May simplicity remain your watchword, as it always has. We’ll only encourage you and continue the journey with you.”

“Keep listening to your users; it really shows in your product.”

And you—when will you try it?
“You’ve never heard of Urbest? Then I strongly recommend requesting a demo on their website to explore its full potential.”
— Williams F.