Problems to solve

Slow answers to student requests leads to bad reputation
Issues coming through email, phone or in person - Makes it difficult for students and staff to track the resolution of issues
No easy to use app to help students and staff report issues quickly

Results after 2 months

Satisfaction rating of the service provided at 92% of total jobs rated.
In the 2 months of the trial 40% of jobs are raised via Urbest.
Fast onboarding of Bouygues Energies Services in 8 minutes per member of staff.

Deployment stages


Oct/Nov 2019

Trial at King's College New Hunts House.


December 2019

Validation after a successful trial, and in partnership with Bouygues Energies Services - Urbest is deployed at King's College London.


January 2020

Deployment accross 2 buildings (New Hunts House and Franklin Wilkins Building) and rollout to all students and university staff.

Key features

Submit an issue

Locate your job request


A customised menu


Mobile staff are informed


Students can give their feedback

Features enhanced with users


Schedule regular jobs and track completion


Custom lists of items to check

What customers say about us

Kat W.StudentUrbest is a easy to use. I love it!
Sylvine M.StaffUrbest is user friendly, and saves me time as you do not have to find out who to contact.
Nancy A.StudentWith Urbest communication is easy, seamless and fast.
Catriona C.StaffBefore we said we delivered good service, now we can prove it.

Get started in less than 30 minutes

Hugo Gervais

CEO and co-founder

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