King’s College London

4.75/5

satisfaction rating

214 issues

raised and processed to date

Problems to solve

Slow answers to student requests leads to bad reputation
Issues coming through email, phone or in person - Makes it difficult for students and staff to track the resolution of issues
No easy to use app to help students and staff report issues quickly
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Results after 2 months

Satisfaction rating of the service provided at 92% of total jobs rated.
In the 2 months of the trial 40% of jobs are raised via Urbest.
Fast onboarding of Bouygues Energies Services in 8 minutes per member of staff.

Deployment stages

Trial

Oct/Nov 2019

Trial at King's College New Hunts House.

Validation

December 2019

Validation after a successful trial, and in partnership with Bouygues Energies Services - Urbest is deployed at King's College London.

Deployment

January 2020

Deployment accross 2 buildings (New Hunts House and Franklin Wilkins Building) and rollout to all students and university staff.

Key features

Submit an issue

Locate your job request

Categories

A customised menu

Dashboard

Mobile staff are informed

Review

Students can give their feedback

Features enhanced with users

Schedules

Schedule regular jobs and track completion

Checklists

Custom lists of items to check

What customers say about us

Kat W.

Student

Urbest is a easy to use. I love it!

Sylvine M.

Staff

Urbest is user friendly, and saves me time as you do not have to find out who to contact.

Nancy A.

Student

With Urbest communication is easy, seamless and fast.

Catriona C.

Staff

Before we said we delivered good service, now we can prove it.

Get started in less than 30 minutes

Hugo Gervais

CEO and co-founder

Request a demo today

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