Close to the city of Évreux, La Musse is a rehabilitation hospital with 3 hospital pavilions, student accommodation, training institutes, a sports medicine center, a chapel and much more in a 55 hectare park.
Find out how the management team successfully structured maintenance and general service requests between staff and stakeholders.
49
Buildings
507
Beds
Problems
Complex communication due to many groups of people and service providers
Lack of visibility about who is doing what
Significant time spent to track workloads
Difficult to track actions of external service providers such as compliance checks
Urbest launched
La Musse team members were able to understand and use the platform in less than 30 minutes.
After providing a map of the buildings and the type of services to activate, the platform was configured in under 1 hour.
Now the team managers have a structured view of the requests from healthcare teams or planned work.
The manager of the hospital can now view at a glance what is happening directly on their phone.
Services used
Temperature
Mechanical
Locksmith
Electrical
Painting
Safety
Suggest
Lifts
IT
Badges
Administrative
Garden
Biomedical
Moving
Minor works
Plumbing
Benefits
Improved working conditions
Accelerate communication between team members
2x times faster issue resolution so that staff can focus on care
Better control over the quality of work
Key features
Direct access
Nurses, team members and any employee from the hospital can directly raise requests which will flow to the right person.
Planned work
The workload for next week is planned in advance and pre-assigned. For example, quarterly visits of external service providers can be registered and tracked.
What customers say
Martial S.Site ManagerOur team got used to Urbest straight away. It suits me well and same for the team.
It’s a good tool for managers or people on the field.
Also, we have been able to increase the number of jobs per day by +50%. I am pleased with Urbest and what it brought us so far. I think it will deliver even more value once we add the external service providers.
Thanks to Urbest we are able to balance the workload between services with few job requests and other services with higher demand.
