How can you organize the demands of thousands of students? King's College London and the technical team of Bouygues Immobilier, the leading facility management company, chose Urbest to improve responsiveness and service monitoring.
raised and processed in 2 months
Urbest saves me time
Very easy to use
Problems to solve
Slow answers to student requests leads to bad reputation
Issues coming through email, phone or in person -
Makes it difficult for students and staff to track the resolution of issues
No easy to use app to help students and staff report issues quickly
Results after 2 months
Satisfaction rating of the service provided at 92% of total jobs rated.
In the 2 months of the trial 40% of jobs are raised via Urbest.
Fast onboarding of Bouygues Energies Services in 8 minutes per member of staff.
Trial at King's College New Hunts House.
Validation after a successful trial, and in partnership with Bouygues Energies Services - Urbest is deployed at King's College London.
Deployment accross 2 buildings (New Hunts House and Franklin Wilkins Building) and rollout to all students and university staff.
Submit an issue
Locate your job request
A customised menu
Mobile staff are informed
Students can give their feedback
Features enhanced with users
Schedule regular jobs and track completion
Custom lists of items to check
What customers say about us
Kat W.StudentUrbest is a easy to use. I love it!
Sylvine M.StaffUrbest is user friendly, and saves me time as you do not have to find out who to contact.
Nancy A.StudentWith Urbest communication is easy, seamless and fast.
Catriona C.StaffBefore we said we delivered good service, now we can prove it.