Job tracking platform for a University

How can you organize the demands of thousands of students?
King's College London and the technical team of Bouygues Immobilier, the leading facility management company, chose Urbest to improve responsiveness and service monitoring.
satisfaction rating
214 issues
raised and processed in 2 months

Problems to solve

Slow answers to student requests leads to bad reputation
Issues coming through email, phone or in person - Makes it difficult for students and staff to track the resolution of issues
No easy to use app to help students and staff report issues quickly

Results after 2 months

Satisfaction rating of the service provided at 92% of total jobs rated.
In the 2 months of the trial 40% of jobs are raised via Urbest.
Fast onboarding of Bouygues Energies Services in 8 minutes per member of staff.

Deployment stages


Oct/Nov 2019
Trial at King's College New Hunts House.


December 2019
Validation after a successful trial, and in partnership with Bouygues Energies Services - Urbest is deployed at King's College London.


January 2020
Deployment accross 2 buildings (New Hunts House and Franklin Wilkins Building) and rollout to all students and university staff.

Key features

Submit an issue

Locate your job request


A customised menu


Mobile staff are informed


Students can give their feedback

Features enhanced with users

Schedule regular jobs and track completion
Custom lists of items to check

What customers say about us

Kat W.StudentUrbest is a easy to use. I love it!
Sylvine M.StaffUrbest is user friendly, and saves me time as you do not have to find out who to contact.
Nancy A.StudentWith Urbest communication is easy, seamless and fast.
Catriona C.StaffBefore we said we delivered good service, now we can prove it.

Get started in less than 30 minutes

Hugo Gervais
CEO and co-founder
Request a demo today

* We do not share this information with third parties as written in our Privacy Policy