1
Definition of strategic scope and services
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An initial session with the management team to understand the request processing processes. This meeting allows for the definition of a category menu and the identification of agents or companies that will handle the services.
2
Training of key users
A second training session for the various teams and technical agents.
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3
Communication to users
The third step involves launching communication to users who will make requests.
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4
Continuous improvement
Ongoing support and assistance throughout use with customer engagement tracking.
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