Privacy Policy

Introduction

This privacy and cookie policy (“Policy”) describes how Urbest, SAS. (“Company,” “we,” and “our”) collects, uses and shares personal data when using this website https://urbest.io (the “Site”), the proprietary, cloud-based software platform for real estate management accessible from the Site (the “Platform”) and/or the Urbest mobile application(s) that allow access to the Platform from mobile devices, (the “Application” and, collectively with the Platform and Site the “Services”). Please read the following information carefully to understand our views and practices regarding your personal data and how we will treat it.

Purposes of processing

What is personal data?

We collect information about you in a range of forms, including personal data. As used in this Policy, “personal data” is as defined in the General Data Protection Regulation 2018 and any successor legislation, this includes any information which, either alone or in combination with other information we hold about you, identifies you as an individual, including, for example, your name, postal address, email address and telephone number.

Why do we need your personal data?

We will only process your personal data in accordance with applicable data protection and privacy laws. We need certain personal data in order to provide you with access to Services. This consent provides us with the legal basis we require under applicable law to process your data. You maintain the right to withdraw such consent at any time. If you do not agree to our use of your personal data in line with this Policy, please do not use our Services.

Collecting your personal data

We collect information about you in the following ways:

  • personal data you provide when you register to use Services, including your name and email address, telephone number, password.
  • personal data that may be contained in any comment, or other submission you upload or post to the Services.
  • personal data you provide when you report a problem with our Services or when we provide you with customer support;
  • personal data you provide when you correspond with us by phone, email, chat, or otherwise.
  • we may use GPS technology (or other similar technology) to determine your current location in order to determine the city you are located within and display a location map with relevant advertisements when you use mobile applications (We will not share your current location with other users or partners. If you do not want us to use your location for the purposes set forth above, you should turn off the location services for the mobile application located in your account settings or in your mobile phone settings and/or within the mobile application).

Information Automatically Collected

We automatically log information about you and your computer or mobile device when you access our Services. For example, when visiting our Services, we log your computer or mobile device operating system name and version, manufacturer and model, browser type, browser language, screen resolution, the website you visited before browsing to our Services, pages you viewed, how long you spent on a page, access times and information about your use of and actions on our Services. We collect this information about you using cookies and third party services. Please refer to the sections on cookies below.

Cookies

What are cookies?

We collect information using “cookies.” Cookies are small data files stored on the hard drive of your computer or mobile device by a website. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer or mobile device until you delete them) to provide you with a more personal and interactive experience on our Services.

Cookies we use

Our Services uses the following types of cookies for the purposes set out below:

  • Cookie Consent - This cookie remembers whether the banner explaining our use of cookies has already been shown.
  • Google Analytics, Amplitude - these cookies collect information about how visitors use our website. This information is used to improve the site. All information is collected in anonymous form.
  • Onesignal - This cookie identifies users so that Onesignal can send the right push notification to our users.
  • Albacross - This is used to identify the companies that visit our website.
  • Capterra - We use this to understand the users who have been referred by Capterra on our site.

Disabling Cookies

You can typically remove or reject cookies via your browser settings. In order to do this, follow the instructions provided by your browser (usually located within the “settings,” “help” “tools” or “edit” facility). Many browsers are set to accept cookies until you change your settings.

If you do not accept our cookies, you may experience some inconvenience in your use of our Services, including inability to use certain aspects of the Services. For example, we may not be able to recognize your computer or mobile device and you may need to log in every time you visit our Services.

Using your personal data

We may use your personal data as follows:

  • to operate, maintain, and improve our Services, products, and services;
  • to manage your account, including to communicate with you regarding your account, if you have an account on our Services;
  • to respond to your comments and questions and to provide customer service;
  • to send information including technical notices, updates, security alerts, and support and administrative messages;
  • with your consent, to send you marketing e-mails about upcoming promotions, and other news, including information about products and services we offer. You may opt-out of receiving such information at any time: such marketing emails tell you how to “opt-out.” Please note, even if you opt out of receiving marketing emails, we may still send you non-marketing emails. Non-marketing emails include emails about your account with us (if you have one) and our business dealings with you;
  • to link or combine user information with other personal data;
  • as we believe necessary or appropriate (a) to comply with applicable laws; (b) to comply with lawful requests and legal process, including to respond to requests from public and government authorities; (c) to enforce our Policy; and (d) to protect our rights, privacy, safety or property, and/or that of you or others; and
  • as described in the “Sharing of your Personal Data” section below.

Sharing your personal data

We may share your personal data as follows:

  • Our Third Party Service Providers. We may share your personal data with our third party service providers who provide services such as data analysis, information technology and related infrastructure provision, and other similar services. These third parties are only permitted to use your personal data to the extent necessary to enable them to provide their services to us. They are required to follow our express instructions and to comply with appropriate security measures to protect your personal data.
  • Corporate Restructuring. We may share personal data when we do a business deal, or negotiate a business deal, involving the sale or transfer of all or a part of our business or assets. These deals can include any merger, financing, acquisition, or bankruptcy transaction or proceeding.
  • Other Disclosures. We may share personal data as we believe necessary or appropriate: (a) to comply with applicable laws; (b) to comply with lawful requests and legal process, including to respond to requests from public and government authorities to meet national security or law enforcement requirements; (c) to enforce our Policy; and (d) to protect our rights, privacy, safety or property, and/or that of you or others.

Data portability

You have the right to request the download of your personal data and to see their use.

Anonymous data

When we use the term “anonymous data,” we are referring to data and information that does not permit you to be identified or identifiable, either alone or when combined with any other information available to a third party. We may create anonymous data from the personal data we receive about you and other individuals whose personal data we collect. Anonymous data might include analytics information and information collected by us using cookies. We make personal data into anonymous data by excluding information (such as your name) that makes the data personally identifiable to you. We use this anonymous data to analyses usage patterns in order to make improvements to our Services.

International data transfer

Some of your information collected on an anonymised basis, may be transferred to, stored at and processed by us outside the country in which you reside, including, but not limited to the United States, where data protection and privacy regulations may not offer the same level of protection as in other parts of the world. By using our Services, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy.

Security

We seek to use reasonable organizational, technical and administrative measures to protect personal data within our organization. Unfortunately, no transmission or storage system can be guaranteed to be completely secure, and transmission of information via the internet is not completely secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us using the details below. Please send us all your requests to this e-mail address hugo@urbest.io

Retention

We will only retain your personal data until you close your account unless a longer retention period is required or permitted by law (for example for regulatory purposes).

Our policy on children

Our Services are not directed to children under 16. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us using the details below. We will delete such information from our files as soon as reasonably practicable.

Sensitive personal data

Subject to the following paragraph, we ask that you not send us, and you not disclose, any sensitive personal data (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) on or through the Services or otherwise to us. If you send or disclose any sensitive personal data to us when you submit user generated content to our Services, you consent to our processing and use of such sensitive personal data in accordance with this Policy. If you do not consent to our processing and use of such sensitive personal data, you must not submit such user generated content to our Services.

Your rights

  • Opt-out. You may contact us anytime to opt-out of: (I) direct marketing communications; (II) automated decision-making and/or profiling; (III) our collection of sensitive personal data; (IV) any new processing of your personal data that we may carry out beyond the original purpose; Please note that your use of some of the Services may be ineffective upon opt-out.
  • Access. You may access the information we hold about you at any time via your account or by contacting us directly.
  • Amend. You can also contact us to update or correct any inaccuracies in your personal data.
  • Erase and forget. In certain situations, for example when the information we hold about you is no longer relevant or is incorrect, you can request that we erase your data.If you wish to exercise any of these rights, please contact us using the details below. In your request, please make clear: (I) what personal data is concerned; and (II) which of the above rights you would like to enforce. For your protection, we may only implement requests with respect to the personal data associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable and in any event, within one month of your request. Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting such change or deletion.

Complaints

We are committed to resolve any complaints about our collection or use of your personal data. If you would like to make a complaint regarding this Policy or our practices in relation to your personal data, please contact us at: hugo@urbest.io. We will reply to your complaint as soon as we can and in any event, within 45 days. We hope to resolve any complaint brought to our attention, however if you feel that your complaint has not been adequately resolved, you reserve the right to contact your local data protection supervisory authority.

Contact Information

We welcome your comments or questions about this Policy. You may contact us in writing at hugo@urbest.io.