1001 Vies Social Housing Provider

Refurbishment works in rented buildings

Work carried out within the homes of tenants can be very delicate and can create frustration.

Facilitate good communications with tenants for a successful refurbishment project!

8

Buildings

216

Flats

15

Service providers

Context

A group of stakeholders exchanging information

People involved

Urbest was used by all project stakeholders:

  • Tenants
  • Social housing managers
  • Service providers
  • Caretakers
  • Project managers
  • Architects

Services coordinated

Standard service categories were easily augmented to include project specific ones, including:

  • Floors
  • Doors
  • Tiles
  • Electricity
  • Plumbing
  • Painting
  • Window shutter
  • Suggestions
A man is standing in front of a grid of categories
A woman draws the main steps of an issue on a schema

All issues

End-to-end processing of all requests, suggestions or complaints, from collection to resolution, including exchanging information and making appointments with the tenant.

Before

  • Notebook

  • Paper, email or phone exchange

  • Disconnected data

After

  • Easy to access record of all communications

  • Instant chat group conversation

  • Unified platform

Why Urbest?

Urbest mobile app showing an issue being planned, accepted and resolved collaboratively.
  • Seamless communication:

    Give tenants a voice without being overwhelmed by complaints.

  • Involve tenants

    During and after any construction work

  • Ensure the follow-up and the traceability of issues:

    From issue collection to assignment of jobs, including follow-up conversation and rating of jobs performed.

  • Centralise information and create a digital archive of issues

Deployment stages

Tender

Service providers were asked in the tender to use Urbest.

Set-up

Category customisation, training and role play with the professional team.

Launch

Communication with tenants, professional team, meetings, flyers.

KPIs

All issues processed in Urbest

1 flat out of 4 with issues

of issues resolved in less than 2 days

Users liked

Mobile app

Access data anytime and from anywhere

Flexible categories

Create and manage your own categories across your organisation

Time spent

Track the time spent of your service providers

Checklists

Custom lists of items to check

Notifications

Keep one informed with the progress for all requests

What they say

Olivia

Project Supervisor

I can collect and process all requests in a few seconds.

Charlotte

Project management

I can track the progress of complaints in real time and can defuse potential tensions.

Take your services to the next level

Hugo Gervais

CEO and co-founder

Request a demo today

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