Operational difficulties often arise from the number of communication channels required to track tasks. Emails, phone calls, SMS, and other spreadsheets create chaos and confusion for teamwork.
Collaborative tools provide a common visibility of work to be done among several people. In particular, a
Concretely, a
Collaborative tools synchronize teams with a
Each request includes the location, service category, requester's name, description, and possibly attachments, allowing agents to be more precise and efficient in responding to needs.
Each user sees what concerns them according to their role, and team leaders can easily consult multi-site and multi-service data.
Teams save precious minutes by using Urbest thanks to mobility, quick access to photos, WhatsApp-style messaging with real-time communication, and automated reporting. Information flows faster and with instantly updated information.
Since the information on a collaborative platform is structured, users can receive alerts on what interests them and follow changes since their last login with a notification feed. No more requests for extraction and reporting, as information is now accessible at any time.
Each request includes the location, service category, requester's name, description, and possibly attachments, allowing agents to be more precise and efficient in responding to needs.
Each user sees what concerns them according to their role, and team leaders can easily consult multi-site and multi-service data.
Teams save precious minutes by using Urbest thanks to mobility, quick access to photos, WhatsApp-style messaging with real-time communication, and automated reporting. Information flows faster and with instantly updated information.
Since the information on a collaborative platform is structured, users can receive alerts on what interests them and follow changes since their last login with a notification feed. No more requests for extraction and reporting, as information is now accessible at any time.
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Collaborative Ticketing for Maintenance and General Services for a Municipality
Collaborative tools can be very diverse, ranging from work documents (presentations, documents, videos) to task management (Urbest, Trello, Asana), medical appointments (Doctolib), and group discussions (WhatsApp, Telegram). Ultimately, there are collaborative solutions for every type of need and industry: video, tasks, documents, etc. Enterprise collaborative solutions typically operate within 'organizations' or 'workspaces' that allow companies to have dedicated spaces for their employees and users.
Collaborative work saves time by always having a single version to work on (1.
Collaborative work involves working together on the same work support to achieve a common goal. Collaborative work can be on a collaborative written document (Google Doc), a medical appointment (Doctolib), a task to be done (Urbest), or a group discussion (WhatsApp). It requires at least two people and a common interface between them. Collaborative work requires
First, you need to overcome the fear of sharing your work. Often, people are afraid of others seeing their work in progress. Collaborative work needs transparency to be effective. Second, it's helpful to have at least one person who is comfortable with administering a collaborative software to understand and manage access for different people. Finally, you need to communicate about the existence of the collaborative tool so that a large number of people can use it.
